At FutureShoppy Co Ltd , we prioritize customer satisfaction and strive to ensure you have a seamless shopping experience. Please read our refund policy carefully:
1. Eligibility for Refunds
Products are eligible for refunds if they meet the following criteria:
The item is defective, damaged, or different from what was ordered.
The return request is initiated within 7 days of receiving the product.
The item is unused, unwashed, and in its original packaging with all tags intact.
2. Non-Refundable Items
Certain items are not eligible for refunds, including:
Customized or personalized products.
Items purchased during clearance sales or special promotions.
Products that show signs of wear or damage caused after delivery.
3. Process for Refunds
To initiate a refund, follow these steps:
Contact us at [email protected] or through our website’s customer support section.
Provide your order details, a description of the issue, and clear photos (if applicable).
Once your request is reviewed and approved, we will guide you on how to return the item.
4. Refund Options
Refunds will be processed using the original payment method.
In some cases, you may opt for a store credit or replacement instead of a refund.
5. Refund Timeline
After receiving the returned item, we will inspect it and notify you of the status within 5 business days.
Approved refunds will be processed within 7-10 business days.
6. Shipping Costs
If the return is due to our error (e.g., wrong or defective product), we will cover the return shipping costs.
Otherwise, the customer is responsible for shipping costs.
7. Contact Us
Future Shoppy Co Ltd
Address:- 451 /118 Sirinda Primo Soi 3 Sukumvit Road, Sub District Nongprue Banglamung Chonburi 20150 Thailand
Phone Number:- +66633541776
Email:- [email protected]
