At Future Shoppy Co Ltd , we understand that sometimes circumstances change, and you may need to cancel an order. Below is our cancellation policy:
Order Cancellation by Customer
If you wish to cancel your order, please contact us as soon as possible at [email address] or call our customer service at [phone number]. We accept order cancellations only before the order has been shipped. If the order has already been dispatched, we will not be able to cancel it.
How to Cancel an Order
To cancel your order:
Contact our customer support team within 24 hours of placing the order.
Provide your order number and reason for cancellation.
We will confirm the cancellation request if the order is not yet processed or shipped.
Refund Process for Canceled Orders
If your order is canceled before shipment, we will issue a full refund to your original payment method. The refund may take up to 14 business days to reflect in your account, depending on your payment provider.
Non-Cancellable Orders
Once the product is shipped, we are unable to process any cancellations. In such cases, we request you to refer to our Return & Exchange Policy for assistance with returns.
Changes to Your Order
If you wish to make changes to your order (e.g., change the shipping address, modify the items), please contact us immediately. We will do our best to accommodate changes if the order is still being processed.
Special or Custom Orders
Please note that special or custom orders cannot be canceled once they are confirmed.
Contact Us
Future Shoppy Co Ltd
Address:- 451 /118 Sirinda Primo Soi 3 Sukumvit Road, Sub District Nongprue Banglamung Chonburi 20150 Thailand
Phone Number:- +66633541776
Email:- [email protected]
